Experiential Design

nostalgic couple eating at a diner

A Labor of Love—XD Style

Let me start with a story. It’s a romance…and a success story. It’s the story of how I put my money where my mouth is and designed my very own independent restaurant Experience Design Plan (XDP). In truth, it’s our XDP —mine and my partner, Chef Aaron Lee—and our plans for opening an immersive 1940’s-style ‘round-the-clock diner right in the Huntridge neighborhood of downtown Las Vegas. Complete with a 25¢ bottomless cup of coffee!


Evolution to Application: Feelings-led XD Focus – The 2022 Edit

Picture this: You’re the biggest Bavarian beerhall in North America but your numbers are falling off bit by bit. You’ve been hugely successful for 15 years in a tough industry—and in Las Vegas to boot!—but things are starting to feel stale. Your marketing expenditures keep growing but your revenues aren’t keeping up. How could a feeling-led approach be the answer you never knew you needed?

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Origin Story: From Event Design to Experience Design. How The 4D Framework Came to Be.

Life is definitely a journey; while it may start with a single step—as the saying goes—it can take a series of steps to reach one\’s destination. At least that’s been my personal experience. My, Mallory Gott, founder and creative director of G+A, journey to build an experience design framework with its roots in event design hasn’t been so much trial and error as a progression towards and refinement of a process that brings joy to both my clients and myself.

A Rose by Any Other Name

What is fear? Is it what anchors us to the safety of the known or what propels us towards the excitement of the unknown? In fact, it can be, and often is, both. Fear, as many know, presents as the safe harbinger deployed to protect and insulate us from things that our unexamined thoughts identify as perilous threats to our well-being. Many have heard the analogy of the caveperson who, rightly, used their unconscious fear to address real threats in their environment, e.g., slaying the hungry sabertooth tiger in order to stay alive, but how does fear manifest in experiential design?

Photo of American Coins Falling

Heads or Tails

It was the most important decision I’d ever had to make. I was 22 and life was hanging in the balance. Accept the dazzling job offer and relocate from Chicago to Atlanta or take a gamble on new love? How would I ever decide, and what did any of it have to do with feelings-led design?

Two Purple Easy Money Slot Machines

The Lottery Effect

What would you do if you found out you\’d just won the jackpot, that you were a newly minted multimillionaire? Most of us could rattle off a series of replies as if we’d been rehearsing them in the mirror each morning for decades. “Quit my job, travel the world, hire a private chef.” The list could go on ad infinitum.

The Tao of Parks & Rec, G+A\’s Wordplay + Experience Design for Your Everyday Life

I love Parks & Rec. Anyone who knows me even a little bit knows that I can\’t get enough of that show and that in much the same way that others turn to the Lao Tzu\’s The Tao Te Ching or Machiavelli\’s The Prince*, I often seek and find wisdom in the musings of Leslie Knope and her loveable band of southern Indiana misfits. 

Not sure whether to make that purchase or not? \”Treat Yo\’ Self!\” Unclear about how to prioritize things in your life? \”We need to remember what\’s important in life. Friends, waffles, and work. Or waffles, friends, work. It doesn\’t matter. But work is third.\” Considering taking up jogging? \”Jogging is the worst. I know it keeps you healthy, but God, at what cost?\”

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National Bathtub Party Day, Lessons from Lebanon, PA + Scandia Towels

Most days, a shower will suffice. Some days, a bath seems like the perfect solution to wash away life\’s cares. One day a year, a bathtub party is the only answer to everything. As luck would have it, December 5 is that day. Yes, it\’s National Bathtub Party Day. No, we\’re not making that up even a little. And just maybe it\’s the unorthodox key to designing a great culture experience.